K&J Tree Services seeks a motivated results-driven Customer Service representative to work in our office. K&J is a leader in the tree care industry, and we are committed to providing top level service to customers. From the first time a customer calls or emails, you will work directly with them to understand their needs and work with our team to provide the best possible service approach. We are looking for a team member who is flexible, enjoyable to work with, and reliable. With any position there is much to learn, and for the right individual this is an opportunity to join a growing company with opportunity for advancement.
Responsibilities of Customer Service/Call Center Representative:
- Handle a high-volume inbound-calls from customers, providing service information and understand their needs, and scheduling estimates
- Document information from calls/emails and create customer files/update existing files
- Manage email account answering questions, following up etc.
- Handle customer issues that may come up, escalate as needed.
- Work well with others in open office setting
- Be a reliable team member and enjoy a sense of accomplishment from one day to the next
Qualifications of Customer Service/Call Center Representative:
- Customer Service experience within a call center or reception type setting with high volume inbound/outbound calls
- High school diploma or higher
- Excellent communication skills both written and verbally
- Microsoft Office & Customer Relationship Management/Order Entry Software
- Possess an outstanding phone presence, enthusiasm and professionalism
- Flexibility to work overtime if needed
- The employee will be compensated based upon experience.
- Medical, dental, and vision benefits are available.
- Retirement plan with 3% company match is available.
If you are not ready to join our team, respectfully please do not contact us. All inquiries must come through email/Indeed. The first step in the interview process is to be on time, second is to be personable. Cover letter and resume required.
Job Type: Full Time. 9-5pm, includes every other Saturday